Music On Hold

Give your callers a better, more personalized experience

KEY BENEFITS

  • Improve your customers' experience while on hold with upbeat or seasonally-appropriate music instead of dead air or beeps.

  • Upload your own music, select from a standard menu, or work with our audio production store, to create customized music tracks that fit your needs perfectly.

Retain more callers with Music On Hold.

  • Select music, news, or promotions based on a variety of criteria including the geographic location of the incoming call.

  • Periodically break into the music to deliver news or assure callers you are moving as quickly as possible to find the right resource to take their call.

  • Give callers an opportunity to leave a callback number or record a voicemail after a set period of time.

  • Set rules for music and news by ring group, department, or extension.
Related Resources
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Auto Attendant

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Auto Attendant Configuration

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Calling Features

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Multi Location