Should I cancel my existing service?

Please do not cancel any of your services until after Metronet has installed the services that you’ve ordered. If you are keeping your same phone number, Metronet will work with your current provider to port your telephone number. If you are getting a new number and have an existing telephone number with another provider, you will be responsible for canceling your current telephone number. For internet and cable services, once the transition to Metronet equipment is completed by your IT contact, it is your responsibility to cancel previous services.