Meet your customer’s needs
Floral Arts is a full-service floral shop located in North Carolina. When their previous internet provider's outdated technology started causing issues for their business, Paul Monroe, President and COO, knew it was time for a change.
He explained, "we were having troubles with dropped calls... the system that we were with before Metronet, their system was old. So they were having problems. We were having problems. We knew we needed to make a change to get faster and be able to meet our customers' needs.
"Because in our line of work, which is now more internet-based, we're really we're really in the emotion business. And so you have to meet those emotions and where people are coming from as quickly as you possibly can.”
Easy installation with zero interruptions to your business
Paul was apprehensive about making a change and concerned about certain details. Metronet gave a thorough explanation of how the process would work and assured a smooth transition. In his own words, “they were just a joy to work with. Installation was clean and neat. I had zero interruption to my manufacturing process and my retail sales floor process with them. It was just a wonderful experience.
They will make it as comfortable and as smooth as I think most any type of change can be done. Any change can bring a few little bumps. It's the nature of life. But this one's about as minimal as any that I have ever seen or experienced. ... It was like working with an old friend.”
Fast Speed, reliable service, better customer experience
Switching to fiber internet with Metronet allows Floral Services to move quickly and focus on delivering what their customers have experienced for decades—superior service. , “I can just rely on our Metronet service without having to think about it. It just works and keeps us moving forward,” said Paul.
In addition to providing the region’s fastest, most reliable Internet access, Metronet also provides an array of business voice solutions and Ethernet Services. And when any or all Metronet business services are bundled together, their already affordable services become even more so.
About Floral Arts
Floral Arts is a full-service floral shop offering live plants, silks, and gift items. If you’d like more information about Floral Arts check them out on the Floral Arts Facebook page or contact them at (910) 822-0425.